Return & Exchange Policy

Address Changes

If you need to change the shipping address, please send us email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If we sent the wrong order or item(s), or you received any broken items, Please submit a support ticket, and attach clear photos of the items that represent a quality issue, we will give you a full refund.

Return and exchange your items within fourteen days after receiving your order.

 

Cancellations/Returns

If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.

All refunds will be credited for the original amount paid, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return

If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.

We are not able to offer refunds, cancellations, or exchanges for any other reasons except for those listed above.

Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.

☆Products are damaged by misuse, mishandling, or poor maintenance.

☆Personal Reasons due to changed mind, personal taste, etc.

Customers will be charged shipping costs (this includes sending and returning shipping cost).

Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.

Contact: service@monabebe.com