FAQs
FAQS
How Do I Pay?
You can place an order on our web site and pay with a major credit card, debit card, or PayPal. At this time, we do not accept checks or money orders.
International Orders
Yes we ship internationally! For shipping options and quotes, put an item in your Cart, then enter your country and zip code. monabebe shop is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that monabebe shop charges. These are some of the countries that charge tax and customs fees - United Kingdom, Australia, Brazil and Canada. For buyers from other countries, please make sure you know whether or not your country make these charges.
Once doll has shipped, tracking information will be sent.
When Will My Order Arrive
We make your reborn doll after you ordered to make sure every detail.
After you have ordered, we need to buy the kit according to your order.
It needs about 15 days or longer to receive the kit from overseas.
The painting time is about 1-2 weeks or longer.
Then we will ship it. Once it has shipped , we will send you an email.
The delivery company is usually Fedex, you could track the number when your reborn doll has arrived at your country.
Sorry for the long wait, but your doll will worth the waiting.
Why Did Not Receive A Confirmation Letter
It really happens that some customer cannot receive the confirmation letter. The undelivered mail returned to sender via some unknown reason.
Email us with the email address or name when you order.We will get back to you as soon as possible.
30 Days Return Policy
The "Viviandollls shop" guarantees your 100% satisfaction. We are confident that you will be delighted with your purchase for your doll collection. We will gladly take it back within 30 days for a full refund of the purchase price. Our goal is not only to help you build your doll collection at an affordable price, but to give you a doll with lasting value and quality that will be yours to enjoy for years to come. Order your doll today with the confidence that you will receive a beautifully crafted doll that has passed our meticulous standards and yours.
Is My Online Order Secure?
Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us are encrypted even before they are sent.
How Do I Care For My Doll?
We have a guide to assist you in caring for your doll. You can find Baby Doll Care & Doll Hair Care Tips here.
Why Does My Doll Not Look Like The Pictures?
The dolls pictured on our website are made directly from the artist's sculpt. Some changes may occur between this version and the manufactured version. We strive for the highest quality and standards for each and every doll we produce.
If for any reason you are not happy with your doll, please email service@monabebe.com so that we can resolve the issue.
Why Is My Doll Turning Black/Blue?
Your doll is made from a luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll's skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll's skin. You may also want to avoid dark-toned clothing on the especially light skin tones to prevent this problem.
Can we make a reborn doll with the photo you provided ?
We could do a reborn baby doll with the photo you provided.But it needs at least $500.Email us if you are still interested.
Does reborn doll have movable parts?
The arms and legs of the reborn dolls can be moved up and down.
Can the baby take a bath ?
Only the baby with full silicone body could be immersed into the water and play with your lovely child.
Baby with cloth body could not be put into water.